Tripkicks Admin Launch Portal

Welcome Aboard!

Tripkicks provides you with actionable travel insights delivered at the time of booking to empower you with the necessary information for a successful trip.  We hope you’re excited to add Tripkicks to your program, and we look forward to hearing from you about how Tripkicks is making business travel better at your company.

Below, you’ll find a brief overview of Tripkicks integration, and everything you need to launch.  

If you need help, contact us below:

Tripkicks Launch Process

Below you’ll find an overview of the 5 steps of the Tripkicks Launch Process.

As you scroll down, you’ll see detailed information for each step as well as resources and documents to learn more and help you complete each step. 

Step 1

Link

Link Tripkicks with SAP Concur by authorizing Tripkicks within the SAP Concur App Center.

Step 2

Admin Setup

Activate your Tripkicks account and begin to test your site.

Step 3

Technical Prep

Review the technical steps required to deploy Tripkicks to your users.  

Step 4

Configuration

Perform any optional configuration within Tripkicks through the Administrator setup.

Step 5

Communication

Review the communication and change management materials available for your company.

Step 1 | Link

In this step, you’ll link Tripkicks with Concur Travel, by authorizing Tripkicks within the SAP Concur App Center.  

This is done by an Admin and is not a required step for each user.  If you purchase Concur Travel through your TMC, your TMC will likely perform this step.

 

Background on App Center Authorization

Tripkicks is an App Center partner of SAP Concur, and follows the same authorization process as any enterprise App. If you received an authorization code from Tripkicks, you’ll likely need to perform this step.  If this was already done by your TMC, you can skip to Step 2.

What does Authorization in the App Center do?

Authorization in the App Center allows for the exchange of data between SAP Concur and Tripkicks. This allows Tripkicks to grant access only to individuals who are present in your SAP Concur environment, and stay synchronized as you add / remove users in SAP Concur.

How Do I Authorize?

To authorize Tripkicks, you’ll need a specific authorization code that was provided at the start of Launch.  This code is provided by Tripkicks, or by your TMC.  Email launch@tripkicks.com if you have questions about your code.

To start the Link process, log in to Concur Travel as an Administrator, and ensure that you have these two permissions to continue: “App Center Listing Administrator” and “Web Services Administrator”.  If you don’t have those permissions, contact your Concur Admin to request them. 

Next, navigate to the App Center, find Tripkicks for Concur Travel, click “connect”, follow the prompts, and then type in the activation code.  Once this step is completed, please allow a few days for accounts to be synchronized in Tripkicks.

Step 2 | Admin Setup

In this step, you will account activate your Admin account, following the steps below.  

I.  Add the Tripkicks Extension

Tripkicks uses a browser extension to display information in Concur Travel.  This extension will be pushed out to employees by your IT group, but we’ll add it manually now as part of the Admin setup process.  

Add the Tripkicks browser extension in Google Chrome and/or Microsoft Edge, depending on your preferences.  Google Chrome and Microsoft Edge are the web browser currently supported by Tripkicks.

 If you encounter any issues with adding the extension, please see the section at the bottom of this Step.  

 

 

Using Google Chrome:  Click here,  and you should see “Add to Chrome” like the image below.  Please click to “Add to Chrome” now.

AddtoChrome

Using Microsoft Edge:  Click here, and you should see “Get” like the image below.  Please click “Get” now.

TripkicksEdgeGet

II.  Navigate to Concur Travel

Once the browser extension is added, launch a new tab in that browser, and navigate to Concur Travel. You should now see a Tripkicks banner on the Concur Travel homepage, as shown below:

 

Tripkicks Activation Banner in Concur

III.  Receive and Enter Your Activation Code

Enter your email address in that banner, and you’ll receive an email from Tripkicks with an activation code word.  If you do not receive the email within 3 minutes, please check your Spam filter.  If the email did get caught in Spam, please refer to the Tripkicks Domain Whitelisting information found in Step 3. 

Enter the code word into the activation banner within Concur and press submit.  Conduct a few Concur Travel searches to confirm that Tripkicks loads on your search results.  

Tripkicks will now begin to analyze your Concur Travel configuration to optimize its setup.

In this step, we’ve outlined the technical Launch requirements.   

I.  Tripkicks Browser Extension Distribution

Tripkicks uses a browser extension to display information in Concur Travel.  Using the provided guides, this extension should be distributed to your employees by your company IT group prior to launching Tripkicks.  Google Chrome and Microsoft Edge are the web browsers currently supported.  

In the menu on the left, we have provided:

  • Browser Extension Info – General information on the Tripkicks browser extension.  This can providehelpful background for IT.
  • Extension Distribution Instructions – Instructions for the most common distribution methods to distribute the extension.  These include the use of Group Policies using Microsoft Active Directory, or a RegistryKey update, leveraging the platform your company currently uses to distribute applications.  Please provide these guides to your internal company IT contact. 

II.  Tripkicks Domains

Tripkicks has certain domains it uses send an activation email to the traveler.  If you are experiencing issues receiving emails from Tripkicks, it is recommended that your organization whitelist the following domains:

  • *.tripkicks.com
  • notify.tripkicks.com
  • support@notify.tripkicks.com
  • support@tripkicks.com

Additionally, if your company uses a third-party mail inspection service, like Proofpoint or Mimecast, please be sure to add the domains above to your safe recipients/senders list(s).

This information is also contained in the “Whitelisting Domains” document on the left.

To set up a meeting with the Tripkicks Launch team to discuss any of this further, click the button below.

Step 4 | Configuration

Creating Custom Messages

Calibrating the Budget

In this step, it’s time to customize and configure Tripkicks for your unique program.

Tripkicks comes pre-loaded with best practice configurations, but also allows companies to make changes to certain items, like adding custom messages for travelers within the banner, or alongside certain suppliers.

Explore the resources in this section to learn more about which items can be configured.

In this step, you can identify the communication materials to use for your launch.  We have provided a variety of templates, including sample emails, internal marketing banners, and an activation guide:

Email Templates

  • Stakeholder Email:  Designed for colleagues who should be aware of Tripkicks prior to the general employee population.
  • Traveler Email: Designed to announce Tripkicks to all employees. This provides a brief explanation of Tripkicks, along with a link to the Traveler Launch portal to get started. We recommend setting up the Tripkicks Awareness Banner (next), just prior to sending this email.
  • Pilot User Email: If you are deploying an initial pilot group first, you can use this email to introduce Tripkicks to that specific group.

Marketing Resources

  • Tripkicks Awareness Banner (in Concur):  Designed to make employees aware of Tripkicks.  This is particularly helpful for employees who join your organization after the initial Tripkicks launch. 
  • Tripkicks Full Ad:   A simple one-page handout that provides an overview of Tripkicks

Traveler Activation Instructions: 

  • User Setup Guide: Short instructions for how to activate Tripkicks.  This can be attached to a traveler awareness email.

If necessary, instructions on how to add the Tripkicks Extension can be found in the Traveler Launch Portal.  This User Setup Guide describes how a user can manually add the Tripkicks Extension.

 

Frequently Asked Questions

Currently, Google Chrome and Microsoft Edge are supported.  As support for new browsers is made available, we will let your organization know.  

Please check your spam folders for the email.  If you cannot locate it, please contact us at launch@tripkicks.com.  If the email from Tripkicks was caught in your spam filter, please notify IT and request that they whitelist the domains.

Refresh your Concur page, and see if that banner disappears. You can also try a search in Concur to see if Tripkicks loads.   You can request a new activation code through the Tripkicks banner.

Tripkicks leverages a variety of sources ranging from public sources (e.g., World Health Organization, Johns Hopkins), as well as 3rd party providers such as Travel Risk Management companies, industry associations like ATPCO, GDS’, and visa fulfilment companies.  Tripkicks categorizes and prioritizes data so that the most important information is listed in the banner, and additional content (when applicable) can be found by clicking “More Insights”.  Tripkicks continues to new data sources to expand the available insights and further enrich the traveler experience. 

Tripkicks queries its data sources real-time when a search is performed in Concur.  The majority of information is updated as changes are made (e.g., entry requirements, safety information).

If you need to remove Tripkicks, simply right-click on the Tripkicks extension icon, and select “Remove from Chrome” or “Remove from Edge”.  If you do not see the Tripkicks icon, click the Chrome extensions “puzzle” icon on the top right of your browser.

Tripkicks Admin Launch Portal | CompanyName

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